Privacy Policy

This Privacy Policy describes how Open Lluna ("we", "us", "our") collects, uses, and shares information when you visit openlluna.ca or interact with our services. We operate from Casablanca, Morocco and Ottawa, Canada, and we serve clients worldwide.

1. Information we collect

We collect the following categories of information:

• Information you provide directly: name, email address, phone number, company name, and project details when you submit our contact form, request a proposal, or correspond with us by email.
• Information collected automatically: IP address, browser type, device type, operating system, referring URL, pages visited, time spent on pages, and similar technical information collected through cookies and analytics tools.
• Information from third parties: where you connect with us through LinkedIn or another platform, we receive the information you have authorized that platform to share.

2. How we use your information

We use the information we collect to:

• respond to your inquiries and provide proposals or estimates;
• deliver, support, and improve our services;
• communicate with you about projects, updates, and changes to our services;
• analyse traffic patterns and improve our website;
• comply with legal obligations and enforce our terms.

3. Legal basis for processing

For visitors located in the European Economic Area, the United Kingdom, or other regions with similar laws, we rely on the following legal bases: your consent, performance of a contract, our legitimate interests in operating our business, and compliance with legal obligations.

4. Sharing your information

We do not sell your personal information. We share information only with:

• Service providers who help us operate the website and our business (hosting, email delivery, analytics, CRM). These providers process information on our behalf and are contractually bound to confidentiality.
• Legal authorities when required by law, court order, or to protect our rights.
• Business successors in the event of a merger, acquisition, or reorganisation, subject to standard confidentiality protections.

5. Cookies and analytics

We use cookies and similar technologies to operate our website, remember your preferences, and analyse traffic. You can disable cookies in your browser settings, although some parts of the site may not function as intended.

6. Data retention

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements. Inquiry messages are typically retained for 24 months unless deletion is requested.

7. International transfers

We operate in Morocco and Canada and may transfer your information across borders to deliver our services. Where required, we use standard contractual clauses and other safeguards to protect international transfers.

8. Your rights

Depending on your location, you may have the right to:

• access the personal information we hold about you;
• request correction or deletion of your personal information;
• object to or restrict certain processing;
• withdraw consent where processing is based on consent;
• lodge a complaint with your local data protection authority.

To exercise these rights, contact us at contact@openlluna.com.

9. Security

We use reasonable technical and organisational measures to protect personal information, including encryption in transit, access controls, and regular security reviews. No method of transmission over the internet is 100 percent secure, and we cannot guarantee absolute security.

10. Children

Our services are intended for businesses and adult users. We do not knowingly collect information from children under 16.

11. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of the page reflects the most recent revision. Material changes will be highlighted on this page.

12. Contact

For privacy questions or requests, please contact us at contact@openlluna.com, or by post at our Casablanca or Ottawa offices listed on our Contact page.